Privacy policy

Last Updated: November 6, 2025

WeKnics operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). The Services are powered by WooCommerce, which enables us to operate our online store efficiently and securely.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use the Services, make a purchase, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs all matters related to the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you use the Services, we may collect the following categories of personal information:

Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

Financial Information

  • Payment card details

  • Transaction details

  • Payment confirmations

(Please note: All payment information is processed securely by our payment partners and is not stored in full on our servers.)

Account Information

  • Username and password

  • Preferences and settings

  • Security-related information

Order & Transaction Information

  • Products viewed, added to cart, wishlisted, or purchased

  • Returns, exchanges, or cancellations

  • Order history

Communications

  • Any information you provide when contacting customer support or communicating with us in any form

Device & Usage Information

  • IP address, browser type, device details

  • Interaction data (pages viewed, time spent, clicks, navigation patterns)

  • Cookies and similar tracking technologies

Information From Other Sources

  • Service providers

  • Marketing/advertising partners

  • Third-party integrations

How We Use Your Personal Information

We use personal information for the following purposes:

1. To Provide and Improve the Services

  • Process and deliver orders

  • Manage your account

  • Process returns and exchanges

  • Store your preferences

  • Personalize your shopping experience

  • Recommend products and improve website performance

2. Marketing and Advertising

  • Send promotional emails, SMS, or postal mail

  • Show personalized ads on our website or third-party platforms

  • Provide recommendations based on past browsing or purchase activity

You may opt out of marketing communications at any time.

3. Security and Fraud Prevention

  • Authenticate accounts

  • Detect and prevent fraudulent or malicious activity

  • Maintain a safe shopping environment

4. Customer Support

  • Respond to inquiries

  • Resolve issues

  • Provide service-related notices

5. Legal Compliance

  • Comply with laws and regulations

  • Respond to legal requests

  • Enforce our terms and policies

How We Share Personal Information

We may share your personal information with:

Service Providers

  • WooCommerce

  • Payment processors

  • Shipping and fulfillment partners

  • IT, analytics, and cloud service providers

  • Customer support partners

Marketing & Advertising Partners

These partners may use your information for targeted ads, subject to applicable law and your privacy choices.

Business Transfers

If we undergo a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

Legal Obligations

We may share information to comply with legal requests or protect our rights, property, and users.

With Your Consent

When you authorize or request that we share information—for example, using social login or sharing review content.

Third-Party Links

The Services may contain links to external websites or platforms not operated by us. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security & Data Retention

No system is 100% secure, but we implement industry-standard safeguards to protect your personal information.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce policies

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access your personal information

  • Right to Delete your information

  • Right to Correct inaccurate data

  • Right to Data Portability

  • Right to Restrict or Object to Processing

  • Right to Withdraw Consent

  • Right to Manage Communication Preferences (unsubscribe anytime)

To exercise your rights, contact us using the details below. We may verify your identity before responding. You may also appoint an authorized agent where permitted by law.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your country, you may also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your information may be processed outside your home country. If we transfer personal data outside the UK or EEA, we use legally recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here with a revised “Last Updated” date.

Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Email: support@weknics.com
Address:
58 Peregrine Road
Ilford, ENG
IG6 3SZ, United Kingdom

WeKnics is the data controller of your personal information.