We at WeKnics are committed to ensuring that every customer is fully satisfied with the chairs and furniture they purchase from Our online store. This Refund and Returns Policy explains your rights and Our procedures in detail, in full compliance with UK consumer laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our Promise to You We sell chairs and furniture only and want you to feel confident when shopping with Us. If you are not completely happy with your purchase, We offer a clear and fair returns process.
14-Day Return Window We offer a 14-day return window from the date of delivery for change of mind returns. This means you can return the items within 14 days of receiving your order.
14-Day Cooling-Off Period (Legal Right to Cancel) Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order for any reason within 14 days starting from the day after you (or someone you nominate) physically receive the items.
Condition of Returned Items For a full refund under the change of mind policy, the returned chairs and furniture must meet the following conditions:
- Be in their original, unused, and undamaged condition.
- Retain all original packaging, boxes, tags, labels, assembly instructions, and accessories exactly as received.
- Show no signs of use, assembly, scratches, dirt, or wear.
- Be returned in the same quantity and as complete sets as originally ordered.
If the items do not meet these conditions, We may refuse the return or deduct a reasonable amount to reflect any diminished value.
Refund Processing Time Once We receive the returned items and confirm they are in acceptable condition after inspection, We will process your refund within 3 business days.
The refund will be issued to the original payment method used at checkout (via Stripe). The time it takes for the money to appear in your account depends on your bank or card issuer (usually 3–10 business days).
Faulty, Damaged, or Not as Described Items If the chairs or furniture you receive are faulty, damaged on arrival, not of satisfactory quality, not fit for purpose, or do not match the description on Our website, you have stronger legal rights under the Consumer Rights Act 2015:
- Within the first 30 days from the date of delivery, you can reject the items and request a full refund (including standard delivery costs where applicable).
- We will cover reasonable return shipping costs for faulty or damaged items.
- Refunds for faulty items will also be processed within 3 business days after We receive and inspect the returned item.
You must notify Us as soon as possible and preferably provide photos of the issue. Please do not use or assemble the items if you believe they are faulty.
How to Return Items To return chairs or furniture, follow these steps:
- Contact Our customer support team at support@weknics.com or call +44 7456 451626 within the 14-day return window. Provide your order number.
- Wait for Our return instructions and the designated UK returns address.
- Package the items securely in their original packaging. For large or bulky furniture, We will guide you on the best return method.
- Send the items using a tracked and insured courier service and keep the proof of postage.
Return Shipping Costs
- For change of mind returns: You are responsible for the cost of returning the items to Us.
- For faulty or damaged items: We will reimburse reasonable return shipping costs upon approval.
Inspection of Returned Items All returns are inspected by Our team upon receipt. We will notify you by email once the inspection is complete and confirm whether the return has been accepted. If the items are not in acceptable condition, We reserve the right to refuse the refund or offer a partial refund.
Non-Returnable Items The following cannot be returned under the change of mind policy:
- Chairs or furniture that have been assembled, used, or show any signs of use or damage.
- Items with removed or damaged original packaging and labels (except for proven faulty items).
- Items that have been soiled, scratched, or altered in any way.
Your Statutory Rights Nothing in this Refund and Returns Policy affects your statutory legal rights under UK law. You always retain your full rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contacting Us If you have any questions about returns, refunds, or this policy, please contact Our customer support team:
- Email: support@weknics.com
- Phone: +44 7456 451626
- Support: Available 24/7
- Address: WeKnics, 58 Peregrine Road, Ilford, England, IG6 3SZ, United Kingdom
We aim to respond to all return and refund queries promptly and resolve any issues fairly and quickly.
This Refund and Returns Policy has been created to give you complete transparency and confidence when buying chairs and furniture from WeKnics.