Privacy policy
Privacy Policy
Last Updated: July 30, 2026
This Privacy Policy describes how weknics.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us:
📧 Email: support@weknics.com
📞 Phone: +44 7456 451626
📍 Business Address: Office 3784, 58 Peregrine Rd, Ilford IG6 3SZ, United Kingdom
Company Registration No: 14896614
Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
Purpose: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our service providers including Google Analytics and our hosting provider.
Information Collected: Web browser version, IP address, time zone, cookie information, products viewed, search terms, and interaction with the Site.
Order Information
Purpose: To provide products or services to fulfill our contract, process payment information, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising relating to our products or services.
Source: Collected directly from you.
Disclosure: Shared with payment processors (Stripe/PayPal), shipping carriers, and our WooCommerce platform.
Information Collected: Name, billing address, shipping address, payment information (credit card details are processed securely by our payment gateway), email address, and phone number.
Customer Support Information
Purpose: To provide customer support and assist with your inquiries.
Source: Collected directly from you.
Disclosure: Shared with our customer support team and helpdesk services.
Information Collected: Any information you provide during support interactions, including email correspondence and chat history.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
WooCommerce powers our online store. You can read more about WooCommerce’s privacy practices here: https://woocommerce.com/privacy-policy/
Payment Processors (Stripe, PayPal) handle payment transactions securely.
Shipping Carriers (Royal Mail, DPD, etc.) for order fulfillment and delivery.
Google Analytics to understand how customers use our Site.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners through cookies and similar technologies.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/
Using Personal Information
We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful Basis (GDPR)
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent
The performance of the contract between you and the Site
Compliance with our legal obligations
To protect your vital interests
For our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our payment processors use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Your Rights
GDPR (EEA Residents)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at support@weknics.com.
Your Personal Information will be initially processed in the United Kingdom and then may be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please contact us for details.
CCPA (California Residents)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at support@weknics.com.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
We use the following types of cookies:
Necessary Cookies
These are required for the Site to function properly:
Session cookies (expire when you close your browser)
Cart and checkout cookies (remember your shopping cart)
Authentication cookies (remember your login status)
Analytics Cookies
Google Analytics cookies (_ga, _gat, _gid) – used to understand how visitors interact with our Site
These typically last up to 2 years
Marketing Cookies
Used to deliver relevant advertisements
Social media cookies (Facebook, Instagram pixels)
Managing Cookies
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or at: www.allaboutcookies.org.
Please note that blocking cookies may affect your user experience and some parts of our website may no longer be fully accessible.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
Complaints
As noted above, if you would like to make a complaint, please contact us by email at support@weknics.com or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or the UK supervisory authority here: https://ico.org.uk/make-a-complaint/
Contact Information
Questions about this Privacy Policy should be sent to us by email at support@weknics.com.
Business Hours:
Online Store: Open 24/7
Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Company Registration No: 14896614
Address: Office 3784, 58 Peregrine Rd, Ilford IG6 3SZ, United Kingdom
📞 UK +44 7456 451626
📧 support@weknics.com
