We at WeKnics are committed to providing a secure, transparent, and hassle-free payment experience for all customers who purchase chairs and furniture from Our online store in the United Kingdom.
Payment Methods We Accept We accept the following secure payment methods:
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards (Visa Debit, Mastercard Debit)
- Apple Pay
- Google Pay
All payments are processed securely through Stripe, a trusted and PCI DSS compliant payment gateway. We do not store your full credit or debit card details on Our servers at any time.
How Payment Works When you place an order for chairs and furniture on Our website (powered by WordPress and WooCommerce):
- You add items to your cart and proceed to checkout.
- You enter your billing address, shipping address, and contact details.
- You select your preferred payment method and complete the payment on the secure Stripe checkout page.
- Once payment is successfully authorised, you will receive an order confirmation email from Us.
Your payment must be fully cleared before We process and dispatch your order.
Pricing and Currency All prices are shown in British Pounds (GBP) and include UK VAT where applicable. All costs, including any applicable delivery charges, are clearly displayed at checkout before you confirm your order. We offer free shipping on all orders within the United Kingdom.
Security of Payments We take payment security very seriously. Our website uses secure HTTPS connections, and all card payments are handled by Stripe using industry-leading encryption and fraud prevention systems. We do not store sensitive card information on Our servers.
What Happens If Payment Fails If your payment is declined, We will notify you via email. You may then try again with a different payment method or contact your bank/card issuer. If the issue continues, please contact Our support team for assistance.
Refunds All refunds will be issued to the original payment method used at checkout. We process refunds within 3 business days after receiving and approving returned items (as detailed in Our Refund and Returns Policy). The time taken for the refund to appear in your account depends on your bank or card issuer.
Fraud Prevention We use advanced fraud detection tools to protect both you and Us. If We suspect fraudulent activity, We may cancel the order and issue a full refund.
No Storage of Payment Details We do not save your full card details. Only basic order and transaction reference information is kept securely for accounting, refund, and support purposes.
Legal Compliance This Payment Policy complies with the Payment Services Regulations 2017, the Consumer Rights Act 2015, and other applicable UK laws.
Contact Us If you have any questions about payments, security, or this policy, please contact Our customer support team:
- Email: support@weknics.com
- Phone: +44 7456 451626
- Support: Available 24/7
- Address: WeKnics, 58 Peregrine Road, Ilford, England, IG6 3SZ, United Kingdom
This Payment Policy has been prepared to give you complete confidence and transparency when purchasing chairs and furniture from WeKnics.