Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping at weknics.com. This Shipping Policy outlines the delivery options, timeframes, and procedures for orders placed on our website.

Contact Information

If you have any questions about your order or shipping, please contact us:

📧 Email: support@weknics.com
📞 Phone: +44 7456 451626
📍 Business Address: Office 3784, 58 Peregrine Rd, Ilford IG6 3SZ, United Kingdom

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)

1. Shipping Rates

We are pleased to offer FREE standard shipping on all orders within the United Kingdom.

• No additional charges – The price you see includes VAT and all applicable taxes.

• There are no hidden fees or surcharges for delivery.

2. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).

During processing, we:

• Verify your payment

• Pick your items from our warehouse

• Pack them securely

• Hand them over to our courier partner

Important: If there is any issue with your order (e.g., out of stock), we will contact you within 24 hours via email or phone.

3. Delivery Timeframes

Once your order has been dispatched, the estimated delivery time within the UK is:

Total Estimated Delivery Time (including processing):

• 4 to 9 business days from order placement to delivery

Important Notes:

• These are estimated timeframes and not guaranteed.

• During peak seasons (Black Friday, Christmas, Sales events), deliveries may take slightly longer.

• We will always keep you updated on your order status via email.

4. Order Tracking

UK order tracking is provided for all orders.

Once your order has been dispatched, you will receive:

1. A confirmation email containing your tracking number

2. A link to track your package using the courier’s tracking service

3. Tracking updates via email and SMS (when available)

Our primary courier partners are:

• Royal Mail – for most standard deliveries

• FedEx – for larger or expedited parcels

5. Delivery Address

Please ensure your delivery address is correct at the time of order. We are unable to redirect orders once they have been dispatched.

If You Need to Change Your Delivery Address:

• Contact us immediately at support@weknics.com

• We will try to update the address if the order has not yet been dispatched

• If the order has already been dispatched, we cannot guarantee address changes

6. Cancellations

Before Dispatch:

If you wish to cancel your order before it has been dispatched, please contact us at support@weknics.com as soon as possible.

After Dispatch:

If you do not manage to cancel your order before it is dispatched, you can return it to us for a full refund. Please visit our Returns Policy page for detailed instructions.

7. Failed Delivery Attempts

If our courier attempts delivery and no one is available to receive the package:

1. They will leave a delivery card with instructions

2. You may need to rearrange delivery or collect the package from a local depot

3. After multiple failed attempts, the package may be returned to us

If a package is returned to us due to failed delivery attempts, we will contact you to arrange reshipping. Additional shipping fees may apply.

8. Lost or Damaged Packages

We take care to pack all items securely. However, if your package is:

• Lost in transit – Contact us within 14 days of the expected delivery date

• Damaged upon arrival – Take photos of the packaging and items and contact us immediately

We will work with our courier partners to resolve the issue and ensure you receive a replacement or refund.

9. International Shipping

Currently, we only ship to addresses within the United Kingdom. We do not offer international shipping at this time.

10. Payment Information

• All orders are debited in GBP (£) – the currency in which the order is placed

• We accept the following payment methods:

  • American Express

  • Discover

  • Mastercard

  • Visa

  • Apple Pay

  • Diners Club

11. Delivery Instructions

Any extra delivery information provided during checkout (e.g., “leave with neighbour” or “safe place”) will be included on the delivery address label.

However: We are unable to guarantee that the delivery driver will always follow these instructions. We recommend using a secure delivery address where someone will be available to receive the package.

12. Business Days & Holidays

Business Days: Monday to Friday, excluding UK bank holidays.

UK Bank Holidays 2026:

Please note that deliveries may be delayed during these holidays.

13. Questions?

If you have any questions about shipping, feel free to contact us:

📧 Email: support@weknics.com
📞 Phone: +44 7456 451626
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)