Refund & Returns Policy

Last Updated: July 30, 2026

Thank you for shopping at weknics.com. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

Contact Information

If you have any questions about returns or refunds, please contact us:

📧 Email: support@weknics.com
📞 Phone: +44 7456 451626
📍 Business Address: Office 3784, 58 Peregrine Rd, Ilford IG6 3SZ, United Kingdom

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Company Registration No: 14896614

1. Our Returns Promise

We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, you may return it under the terms outlined below.

2. Return Eligibility

You can return an item if:

• ✅ You are within the 30-day return window

• ✅ The item is unused and in its original condition

• ✅ The item is in its original packaging with all tags attached

• ✅ The item is not on the non-returnable list (see below)

Items that CANNOT be returned:

• ❌ Products that have been used, washed, or damaged by the customer

• ❌ Items with removed tags or broken seals

• ❌ Personalized or custom-made items

• ❌ Clearance or final sale items (clearly marked)

• ❌ Products that have expired or perishable goods

• ❌ Underwear, swimwear, and other intimate apparel (for hygiene reasons)

• ❌ Digital products or downloadable software

• ❌ Gift cards or vouchers

3. Timeframe for Returns

Important: You must contact us before returning any item. Returns sent without prior authorization may not be processed.

4. Faulty or Damaged Items

We take great care to ensure your order arrives in perfect condition. However, if your item arrives damaged or develops a fault:

What to do:

1. Contact us immediately at support@weknics.com

2. Provide your order number and a clear photo of the issue

3. We will investigate and respond within 2 business days

Resolution Options:

• ✅ Full refund (including return shipping costs)

• ✅ Replacement item sent at no extra cost

• ✅ Partial refund if you wish to keep the item

Timeframe:

• Faults reported within 30 days of delivery are covered

• Beyond 30 days, we will assess on a case-by-case basis

5. How to Return an Item

Step-by-Step Process:

Step 1: Contact Us

Email us at support@weknics.com with:

• Your order number

• Reason for return

• Items you wish to return

• Photos (if applicable)

Step 2: Receive Authorization

We will send you:

• A Return Authorization (RA) Number

• Return shipping instructions

• The correct return address

Step 3: Pack Your Return

• Place the item in its original packaging

• Include all tags, accessories, and documentation

• Write the RA Number on the outside of the package

• Use a secure shipping method with tracking

Step 4: Ship Your Return

• Send your return to the address provided

• Keep your tracking number for reference

• You will receive a confirmation email once we receive your return

6. Return Shipping Costs

Return Shipping Reimbursement:

• If we are covering the return shipping cost, we will reimburse you for standard shipping charges

• Please provide proof of postage (receipt or tracking)

• We do not cover expedited or express return shipping unless pre-approved

Shipping Returns Address:

Weknics Returns
Office 3784, 58 Peregrine Rd
Ilford IG6 3SZ
United Kingdom

Note: Contact us for the specific return address before shipping.

7. Refund Process

How Refunds Work:

1. Receipt of Return – We receive your returned item

2. Inspection – We inspect the item (1-3 business days)

3. Approval – We approve or reject the return

4. Processing – Refund is processed to your original payment method

5. Completion – You receive a confirmation email

Refund Timeframes:

What if you don’t receive a refund?

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank (processing times vary)

4. If you’ve done all of the above and still haven’t received your refund, contact us at support@weknics.com

8. Partial Refunds

In certain situations, only partial refunds are granted:

9. Exchanges

We do not currently offer direct exchanges. If you need a different size, color, or variant:

1. Return the original item for a refund

2. Place a new order for the desired item

This ensures you receive your new item as quickly as possible.

10. Cancellations

Before Dispatch:

• You can cancel your order before it is dispatched

• Contact us at support@weknics.com

• Full refund will be issued

After Dispatch:

• You cannot cancel once the order has shipped

• Wait for delivery and follow our return process

• Return shipping costs apply (unless item is faulty)

Right to Cancel (UK Consumer Contracts Regulations):

• You have the right to cancel within 14 days of receiving your order

• This applies to online purchases only

• You do not need to provide a reason

• You must return the item at your own cost (unless faulty)

11. Consumer Rights (UK Law)

Your Rights Under the Consumer Rights Act 2015:

Additional Rights:

• 30 days – Right to reject and claim a full refund

• Up to 6 months – Right to repair or replacement (faults)

• After 6 months – Right to repair or replacement (subject to proof of fault)

These rights apply in addition to our standard returns policy.

12. Return Conditions

Items Must Be:

• In resalable condition

• Unused and unwashed

• In original packaging

• With all tags attached

• Accompanied by proof of purchase

We Cannot Accept Returns If:

• The item has been damaged by the customer

• The item shows visible signs of use or wear

• The packaging is destroyed or significantly damaged

• Tags have been removed

• The item is on the non-returnable list

13. Return Authorization Number (RA)

Every return requires a Return Authorization Number.

How to get an RA Number:

1. Contact us at support@weknics.com

2. Provide your order number

3. We will issue a unique RA number

Why do we require an RA Number?

• Helps us track and process your return quickly

• Prevents returns from being lost or misrouted

• Ensures proper refund processing

Important: Returns sent without an RA Number may be:

• Rejected

• Returned to you

• Subject to processing delays

14. Proof of Purchase

To process a return or refund, you must provide proof of purchase:

• Order number (preferred)

• Order confirmation email

• Delivery confirmation email

• Bank statement showing the transaction

Without proof of purchase, we may not be able to process your refund.

15. Sale Items & Discounted Products

Standard Sale Items:

• Can be returned within the 30-day window

• Refund will be the amount paid (not original price)

• All other return conditions apply

Clearance / Final Sale Items:

• Items clearly marked “Final Sale” or “No Returns“

• Cannot be returned or exchanged

• Please check product descriptions carefully

Items Purchased with Discount Codes:

• Refund will be the amount paid after discount

• Discount codes cannot be reapplied to new orders

16. Missing or Delayed Orders

If Your Order Hasn’t Arrived:

1. Check your tracking information

2. Contact the courier (Royal Mail or FedEx)

3. Contact us at support@weknics.com

Timeframes for Missing Orders:

• UK: Allow 5-10 business days after dispatch

• If still not received: We will investigate with the courier

Resolution Options:

• Replacement item sent

• Full refund

• Investigation with courier (may take 5-10 business days)

17. Return Packaging Guidelines

To ensure your return reaches us safely:

Do:

• ✅ Use a strong box or padded envelope

• ✅ Wrap items securely to prevent movement

• ✅ Include all tags and documentation

• ✅ Write RA number clearly on the outside

• ✅ Use a tracked shipping service

Don’t:

• ❌ Use damaged or weak packaging

• ❌ Return items without protection

• ❌ Forget to include RA number

• ❌ Use untracked shipping (risks loss)

18. International Returns

We currently only accept returns from UK addresses. If you are outside the UK, please contact us for special arrangements.

19. Refund Timeline Summary

20. Contact for Returns

For all return and refund inquiries:

📧 Email: support@weknics.com
📞 Phone: +44 7456 451626
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
📍 Address: Office 3784, 58 Peregrine Rd, Ilford IG6 3SZ, United Kingdom