Billing Terms & Conditions

Last Updated: July 30, 2026

Welcome to weknics.com. These Billing Terms & Conditions govern all purchases made through our website. By placing an order, you agree to these terms.

Contact Information

If you have any questions about billing or payments, please contact us:

📧 Email: support@weknics.com
📞 Phone: +44 7456 451626
📍 Business Address: Office 3784, 58 Peregrine Rd, Ilford IG6 3SZ, United Kingdom

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Company Registration No: 14896614

1. Currency & Pricing

Currency

• All prices on weknics.com are listed and charged in Great British Pounds (£ GBP).

• Transactions are processed in GBP regardless of your location.

Pricing

• Prices displayed are final and include:

  • Value Added Tax (VAT) at the applicable UK rate

  • All applicable taxes and duties

• No hidden fees – You will never be charged any surprise fees.

• Prices are subject to change without notice, but changes will not affect orders already placed and confirmed.

Price Matching

• We do not offer price matching with other retailers.

• Promotional prices and discount codes are subject to specific terms and conditions.

2. Accepted Payment Methods

We accept the following payment methods:

Payment Processing

• All payments are processed through secure, PCI-DSS compliant payment gateways.

• We use Stripe and PayPal as our primary payment processors.

• Your payment details are encrypted and never stored on our servers.

3. Billing Information

Accuracy

You agree to provide:

• Accurate and complete billing information

• A valid email address for order confirmations

• A phone number where we can reach you if needed

Verification

We reserve the right to:

• Verify your identity and payment method before processing an order

• Request additional information to prevent fraud

• Cancel or hold orders that fail our security checks

Failed Verification

If we are unable to verify your billing information:

• Your order may be placed on hold

• You will be contacted via email or phone

• If we cannot reach you within 48 hours, your order may be cancelled

4. Order Total & Charges

Your order total will include:

Important: There are no additional transaction fees, surcharges, or handling fees.

Example Order Calculation:

5. Payment Authorization

When is payment taken?

• Payment is authorized at the time of order placement.

• Your card will be charged when your order is confirmed and processed.

Pre-Authorization Hold

• Some banks may place a temporary hold on funds (pre-authorization).

• This is not a charge, and the hold will be released by your bank.

Payment Failure

If your payment fails:

1. You will receive an error message during checkout

2. We will not process your order

3. No funds will be deducted from your account

4. Please check your payment details and try again

5. If the issue persists, contact your bank or use an alternative payment method

6. Order Confirmation

Confirmation Email

After placing an order, you will receive:

• An Order Confirmation email with your order number and details

• A Billing Invoice for your records

Please Check

• Verify the order details (items, quantity, price, shipping address)

• Ensure your contact information is correct

• Contact us immediately if any information is incorrect

7. Invoices & Receipts

Receipt

• A receipt will be sent to your email address upon successful payment

• You can also access your order history in your account (if registered)

Invoice

• An invoice is available upon request

• Invoices can be provided in PDF format for business and VAT purposes

VAT Invoice

• All invoices include:

  • Our company name and registration number

  • Your billing address

  • VAT breakdown (amount and rate)

  • Product description and price

8. Refunds & Chargebacks

Refunds

• Refunds are processed to the original payment method.

• Processing time for refunds: 3–10 business days (depending on your bank).

• You will receive an email confirmation when your refund is processed.

• For detailed refund information, see our Returns Policy.

Chargebacks

• If you file a chargeback with your bank without contacting us first:

  • Your refund process will be delayed

  • You may be liable for chargeback fees

  • Your account may be flagged for future orders

• We always recommend contacting us first to resolve any issues

9. Failed Orders & Rejections

We reserve the right to reject or cancel any order for any reason, including:

What happens if your order is rejected?

1. You will receive a notification via email

2. No funds will be charged to your account

3. Any pre-authorized holds will be released

10. Promotional Codes & Discounts

Using Discount Codes

• Enter the code at checkout before completing payment

• Discounts apply to the product subtotal (excluding shipping)

• Only one discount code can be used per order

• Codes cannot be combined with other offers unless stated otherwise

Validity

• Codes are valid only for the specified period

• We reserve the right to expire or revoke discount codes at any time

• Codes have no cash value and cannot be exchanged

Exclusions

• Some products may be excluded from discounts (clearly marked)

• Discount codes cannot be applied to previous orders

11. Billing Disputes

If you believe there is an error in your billing:

Step 1: Contact Us

• Email: support@weknics.com

• Phone: +44 7456 451626

• Provide your order number and details of the error

Step 2: Our Response

• We will investigate your claim within 2 business days

• We will respond with our findings and resolution

Step 3: Escalation

• If you are not satisfied, you may contact your bank

• All disputes should be raised within 60 days of the transaction

12. Data Security

Payment Security

• All transactions are encrypted using SSL (Secure Sockets Layer) technology

• Payment information is never stored on our servers

• We comply with PCI-DSS standards for payment processing

Personal Data

• We collect only necessary billing information

• Your data is protected according to our Privacy Policy

• We do not sell or share your billing information with third parties

13. International Customers

Currently, we only accept orders with UK billing addresses. International orders are not accepted at this time.

For UK Customers:

• All prices include UK VAT (20%)

• VAT is included in the final price

• No customs or import duties apply

14. Subscription & Recurring Billing

We do not currently offer subscription or recurring billing services. All purchases are one-time transactions.

15. Changes to Orders

Modifying an Order

• You may modify your order within 1 hour of placement

• Contact us immediately at support@weknics.com

• We cannot guarantee modifications after this period

Cancelling an Order

• Orders can be cancelled before dispatch

• Contact us as soon as possible

• If the order has already been dispatched, see our Returns Policy

16. Late Payment & Non-Payment

Since all payments are collected upfront, there are no late payment fees or interest charges.

If Payment is Not Received:

• Your order will not be processed

• You will receive a payment failure notification

• Your order will be automatically cancelled after 48 hours

17. Taxes & VAT

VAT Information

• Standard UK VAT rate: 20%

• All prices displayed include VAT

For Businesses

• VAT invoices are available upon request

• If you are a VAT-registered business, you may need the invoice for your records

18. Gift Cards & Vouchers

We do not currently offer gift cards or vouchers.

19. Force Majeure

We are not liable for any failure to perform our obligations due to causes beyond our reasonable control, including but not limited to:

• Natural disasters

• War or terrorism

• Government regulations

• Banking system failures

• Cyber attacks

20. Amendments to Billing Terms

We reserve the right to update these Billing Terms & Conditions at any time. Changes will be:

• Posted on this page

• Effective immediately upon posting

• Not applicable to orders already placed

We encourage you to review these terms periodically.

Summary of Key Billing Information

Frequently Asked Questions

Do I have to pay VAT?

Yes, VAT is included in all product prices displayed on our website.

Are there any hidden charges?

No, the price you see is the price you pay. Shipping is FREE.

When will my card be charged?

Your card will be charged when your order is confirmed and processed, usually within minutes of placement.

What if my payment fails?

You will receive an error message. No funds will be taken. Please try again or contact your bank.

Can I get a VAT invoice?

Yes, please contact our support team and we will provide a VAT invoice.

Do you accept international cards?

We accept international cards only for UK billing addresses.

Contact Us

If you have any questions, concerns, or complaints about billing, please contact us:

📧 Email: support@weknics.com
📞 Phone: +44 7456 451626
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
📍 Address: Office 3784, 58 Peregrine Rd, Ilford IG6 3SZ, United Kingdom